Troubleshooting Common Issues with Microsoft Live Mail

Microsoft Live Mail has been a popular email client for many years, but like any other software, it is not immune to errors and issues. One of the most frustrating problems that users encounter is when they are unable to delete or move emails in their inbox. This error can occur due to various reasons, including failed syncing actions, corruption of email files, and more.

Finding the Problem Emails

To troubleshoot this issue, you need to identify which specific emails are causing the problem. To do this, hold down the SHIFT key and click on each message in your inbox until you find the one that prevents you from forwarding it. Stop when you see the FORWARD button become grey.

Selecting Multiple Emails

Another common solution is to select multiple emails at once by clicking on one email and then using the SHIFT key to select consecutive messages. However, be careful not to leave 'ghost' emails in your folders, which can create the illusion that the emails exist when they don't.

Understanding the Error Message

The error message you receive when trying to delete or move an email is usually followed by an error code. This indicates that there is a problem with the email file itself, rather than a general issue with Windows Live Mail. The good news is that this error can often be resolved by simply deleting or moving the email manually.

Why Does This Error Occur?

The reason why you are receiving this error when trying to delete or move emails in Windows Live Mail is because of a syncing issue with your account. When your account syncs, it may fail to update the email files properly, leading to corruption and errors. Another possible cause is that Windows Live Mail has become confused about which emails belong to which folders.

How to Remedy the Error

To resolve this error, you need to manually delete or move the problematic emails from their respective folders. You can also try checking your deleted folder for any emails that may have been mistakenly moved there. If you are still experiencing issues, it may be worth checking out our guide on resolving error 0x800CCC67.

In conclusion, the 'an unknown error has occurred' issue in Windows Live Mail is usually caused by a syncing problem or corruption of email files. By identifying the specific emails causing the problem and manually deleting or moving them, you should be able to resolve this issue and continue using your email client without any issues.

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